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WellCare of New Jersey will become Fidelis Care on 08/01/2023

Thank you for being a valued provider with WellCare of New Jersey. We’re writing to inform you that WellCare of New Jersey, our Medicaid / NJ FamilyCare plan, will become Fidelis Care on Aug. 1, 2023.

Your WellCare of New Jersey Medicaid / NJ FamilyCare patients will be contacted to let them know that our name is changing and that their new ID cards will be mailed prior to Aug. 1. The new Fidelis Care name in New Jersey will not give members access to any providers contracted with Fidelis Care in New York State unless those providers are also contracted in New Jersey. Members can use the “Find a Provider / Pharmacy” tool at wellcare.com/New-Jersey/New-Jersey-FAP until Aug. 1 to locate participating providers within our trusted New Jersey network. Below are samples of the new NJ and the current Fidelis Care NY ID cards for your reference.

Fidelis Care (New Jersey Medicaid) ID card sample:

Fidelis Care (New York Medicaid) ID Card Sample:

Things may look different, but Fidelis Care in New Jersey will continue to offer your patients the same great plan with the same great coverage they have come to expect. Only our name is changing. We remain committed to making this a smooth transition for you, your staff, and your patients. If you have any questions, please call our provider customer service team at 1-888-453-2534 (TTY: 711).

Provider Contact Information
For Providers who service members in New Jersey

For Providers who service members in New York

Provider Customer Service: 1-888-453-2534,
TTY: 711

Provider Customer Service: 1-888-343-3547
(1-888-FIDELIS), TTY: 711

For claims and prior authorizations, visit our secure provider portal at

provider.wellcare.com. (until Aug. 1, 2023)

provider.fideliscarenj.com (starting Aug. 1, 2023)

For claims and prior authorizations, visit our secure provider portal at providers.fideliscare.org.

Website: wellcarenewjersey.com (until Aug. 1, 2023)

fideliscarenj.com (starting Aug. 1, 2023)

Website: fideliscare.org

For other resources and helpful phone numbers, visit wellcarenewjersey.com (until July 31, 2023) and www.fideliscarenj.com (starting Aug. 1, 2023). Thank you for being our provider. We look forward to our continued partnership