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Starting January 1, 2025, Fidelis Care will provide outpatient behavioral health benefits to NJ FamilyCare members. Learn more about the behavioral health benefit changes (PDF).

Housing Supports Program

Overview of Services

The Housing Supports program is a set of housing services created to ensure Medicaid/NJ FamilyCare members can live in a safe, healthy, and affordable home. The program is intended to provide much needed support to some of Medicaid/NJ FamilyCare's most vulnerable members, including those with complex medical and/or behavioral health needs who are also homeless or at risk of homelessness.

The Housing Supports program consists of four services:

  • Pre-tenancy Services (case management)
  • Tenancy Sustaining Services (case management)
  • Move-in Supports
  • Residential Modification and Remediation Services

Member Eligibility Criteria

To be considered eligible for the Housing Supports program an individual must meet each of the following:

  1. Enrolled with Fidelis Care
  2.  Meet at least one social-risk criteria (homeless, at-risk of homelessness, transitioning from an institution, or recently released from correctional facilities)
  3. Meet at least one clinical-risk criteria (such as: chronic health condition, mental health condition, substance misuse, pregnancy, complex medical health due to disability, sexual / domestic violence, assisted living needs, repeated emergency use / hospitalization)

To learn more about the program and whether you qualify, please reach out to the Housing Supports Program, by contacting Fidelis Care’s Health Related Social Needs (HRSN) Member Services: toll free 1-866-309-8447 (TTY: 711). We are here Monday through Friday, from 8 a.m. to 6 p.m.

Accessing Services

There are several ways members may access Housing Supports services:

  1. Any individual or organization may refer you to the program by reaching out to Fidelis Care, including community organizations and family members.
  2. You may also individually reach out to or directly apply for services to Fidelis Care.

All members must be screened for service eligibility in order to participate in the Housing Supports program.

Housing Supports Initial Assessment Tool

The Housing Supports Initial Assessment Tool was developed by NJ FamilyCare. The purpose of this tool is to request housing supports services and document eligibility.

Service Requirements

Members participating in pre-tenancy and tenancy-sustaining services will be supported across the managed care continuum of care. In addition to community organizations providing on-the-ground housing assistance, members are assigned a Fidelis Care housing specialist to help coordinate and navigate Housing Supports program services. If not already enrolled, members may also be assessed for care management services, which helps members achieve housing goals together with addressing broader health needs.

Relevant Contact Information/Phone Numbers

For Housing Supports Program, please contact Fidelis Care’s Health Related Social Needs (HRSN) Member Services, you can send an email to HousingSupports@centene.com or call 1-866-309-8447 (TTY: 711).