Modivcare Non-Emergency Medical Transportation Services

NJ Family Care members need help getting to medical appointments.

To address this concern, Medicaid covers “non-emergency medical transportation (NEMT)” rides for eligible individuals to obtain medically necessary, covered services.

This coverage is called “non-emergency medical transportation,” because it does not involve a medical emergency.

Modivcare, the state’s medical transportation broker, provides non-emergency medical transportation to NJ family Care clients living anywhere in the state.

How to Schedule Transportation:

Reservations can be made Monday- Friday 8:00 to 5:00 p.m. local time. Please call at least 2 business days in advance to make a reservation, but not more than 30 days before the appointment.

• Call Modivcare at 1-866-527-9933 (TTY 1-866-288-3133)
• Call Ride Assist at 1-866-527-9934 if transportation is arriving late or to schedule a ride from a facility.
• Book online at www.mymodivcare.com

Please have the following available when making your reservation:

• Your Member ID number
• Name & address of medical providers
• Appointment day and time

Additional information can be found on the Modivcare website, including answers to many frequently asked questions:

• Modivcare member resources and forms
• Modivcare member brochure (PDF)

Please note, the mileage limit for NEMT transportation is 35 miles one way. Any trip over thirty-five (35) miles will be screened to obtain Closer Provider Certification (CPC) from the member insurance plan.